Support
Get help with AI Product Tools for WooCommerce.
Support
We are here to help you get the most out of AI Product Tools. If you cannot find the answer to your question in our documentation, please reach out to our support team.
How to Get Help
Email Support
For technical issues, billing questions, or general inquiries, you can contact us via email.
- Email: dogu@aiforwoo.com
Official Website
Visit our website for the latest updates, blog posts, and additional resources.
- Website: aiforwoo.com
What to Include in Support Requests
To help us resolve your issue as quickly as possible, please include the following information in your email:
- WordPress Version: Found in your WordPress Dashboard under "At a Glance".
- WooCommerce Version: Found in WooCommerce > Status.
- Plugin Version: Found in the Plugins menu of your WordPress dashboard.
- AI Provider: Which provider are you using (e.g., OpenAI, Gemini, Claude)?
- Description of the Issue: A clear explanation of what is happening.
- Steps to Reproduce: What actions did you take before the issue occurred?
- Error Messages: Any specific error codes or messages you see on the screen.
Including screenshots or a short video of the issue can significantly speed up the troubleshooting process.
Response Time Expectations
Our support team typically responds to all inquiries within 24 to 48 hours during business days. We appreciate your patience as we work to provide thorough and helpful assistance to every user.
Documentation
Before reaching out, we recommend checking our comprehensive documentation sections:
Feature Requests
We love hearing from our users! If you have an idea for a new feature or an improvement to an existing one, please send us an email with the subject line "Feature Request". We carefully review all suggestions as we plan our future updates.
Bug Reports
If you believe you have found a bug, please let us know. A good bug report includes:
- A clear, descriptive title.
- The expected behavior vs. the actual behavior.
- Your server environment details (PHP version, memory limit).
- Any relevant logs from the "Job Logs" section of the plugin.
Community
Join our community of WooCommerce store owners to share tips, workflows, and success stories. Check our website for links to our official forums and social media groups.